We are not an Emergency Service - please contact the Emergency service in your country
For Emergencies in Australia, call 000
For Emergencies in the U.K., call 999
For Emergencies in America, call 911
Help List for Australian Mental Health Services - scroll down to see the list
If you have a life threatening emergency then contact Police, Fire and Ambulance on telephone number 000 Use this number for when someone is seriously injured, in need of urgent medical help, your life or property are threatened or you have just witnessed a serious accident or crime.
For urgent mental health services then see the following services:
Crisis Care
Crisis Care is a telephone information and counselling service for people in crisis needing urgent help. It operates after hours, 7 days a week.
t: 9223 1111
t: 1800 199 008 (country free call)
Crisis Care can be accessed through the translating and interpreting service on 13 14 50.
Mental Health Emergency Response Line
For anyone involved in a mental health emergency in the community – including individuals, families/carers, member of the general public or health professionals.
Metro: 1300 555 788
Peel: 1800 676 822
Rural Link: 1800 552 002
TTY: 1800 720 101
Lifeline
Adult service for crisis and suicide prevention.
t: 13 11 14 (24 hours, 7 days)
Text: 0477 13 11 14 (6pm – midnight AEDT, 7 nights)
Chat online: lifeline.org.au/crisis-chat (7pm - midnight, 7 nights)
Ngala Parenting Line
Ngala Parenting Line supports families of children from birth to 18 in WA.
8am – 8pm, 7 days a week
t: 9368 9368 (metro)
t: 1800 111 546 (regional)
w: ngala.com.au/service/ngala-parenting-line
Rural Link
Rural link is a specialist after hours mental health telephone service for people in rural communities of Western Australia. The support line can assist:
t: 1800 552 002
Availability:
4.30pm – 8:30am Monday to Friday
24 hours Saturday, Sunday and public holidays.
During business hours you will be connected to your local community mental health clinic.
Mental Health Online
Mental Health Online provides comprehensive and effective online services and programs free of charge.
Head to Health
Head to Health provides links to trusted Australian online and phone supports, resources and treatment options for all adults and young people.
Carers Australia
Short-term counselling and emotional and psychological support services for carers and their families in each state and territory.
t: 1800 242 636
w: carersaustralia.com.au
1800Respect
Confidential information, counselling and support service. Open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.
t: 1800 737 732
NRS: 1800 555 677
Interpreter: 13 14 50
w: 800respect.org.au
1800 ELDERHelp line
The Elder Abuse Help Line directs you to your state or territory service. It’s a free information and support service. Operating hours vary. Call 1800 353 374 or use the Service Finder to find help in your area.
Compass
Compass is a national website with information and resources about the abuse of older Australians. If you or an older person you know needs help, you can use it to find support in your area.
Family Relationship Advice
The Family Relationship Advice Line can help you with family issues and separation. They can also refer you to local services for more help.
Call them on 1800 050 321. The line is open:
Monday to Friday, 8 am to 8 pm
Saturday, 10 am to 4 pm.
Financial Counselling Australia
You can talk with a private financial counsellor from Financial Counselling Australia for free.
Call 1800 007 007 to speak to someone in your state.
QLife
QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
t: 1800 184 527
w: qlife.org.au
Kidshelpline
Kidshelpline provides a free, private and confidential 24/7 phone and online counselling service for people aged 5 to 25.
t: 1800 55 1800
w: kidshelpline.com.au
headspace
Counselling for young people 12-25 years. 9am-1am (Melbourne time) 7 days a week.
t: 1800 650 890
w: headspace.org.au/eheadspace
Youth Beyond Blue
Counselling for young people 12-25 years. Phone available 24/7. Online 3pm-12am AEST
t: 1300 22 636
w: youthbeyondblue.com
Samaritans Youth Helpline
Counselling for young people 12-25 years. Available 24/7.
t: 1800 198 313
www.thesamaritans.org.au
Emergency Assistance
and Support during Covid-19
Information on immediate emergency assistance or support available for those affected by coronavirus:
For national emergency relief services, including food, clothing, vouchers or help with bills, contact your local arm of The Salvation Army(link is external) or St Vincent De Paul(link is external).
For local emergency relief providers search 'Financial Crisis and Material Aid – Emergency Relief' at serviceproviders.dss.gov.au. Please note provider details are updated regularly but may not be current at the time of your search.
For financial counselling, including advice on managing debt, contact the free and confidential National Debt Helpline(link is external) by calling 1800 007 007. Or visit MoneySmart for advice to help you manage your money.
For those experiencing domestic violence, please contact 1800 RESPECT(link is external). Mensline Australia(link is external) and the Men's Referral Service(link is external) also offer support to people using violence. If anyone is in immediate danger, call 000
Lifeline(link is external) offers personal crisis support services. Call 131 114 at any time. Kids Helpline(link is external) is a free service for young people aged 5 to 25. Kids, teens and young adults can call 1800 551 800 at any time.
Those on a low income may be eligible to apply for a 'No Interest Loan'. For more information and details on how to apply, visit Good Shepherd Microfinance(link is external).
To test eligibility for income support payments including JobSeeker, contact Services Australia by visiting servicesaustralia.gov.au.
For more information on how the JobKeeper payment impacts Disability Support Pension (DSP) and Carer Payment (CP) recipients, please see COVID-19 Impact on DSP and CP and JobKeeper Recipients - Fact Sheet
For advice on how to seek medical help or to get tested for coronavirus, contact your state or territory health authority, or call the coronavirus helpline on 1800 020 080 at any time.
Latest news, advice and public health information is available at Australia.gov.au, or download on the 'Coronavirus Australia' app from the Apple and Google Play stores.
There are a number of Government funded crisis and support services to help people during the coronavirus pandemic. Download a list of dedicated online and telephone-based services for people with disability, older Australians, carers and for people experiencing domestic, family or sexual violence.