Terms and Conditions

Cancellation fees:

Within 48 hours - full fee

More than 48 hours - a full refund

Weekend Appointments & After Hours Appointments - no refund

For Sessions that are more than 30 days overdue for payment, a 25% surcharge applies to the total cost

Sessions:

Sessions are 50 minutes with you present in session, as well as 10 minutes for the psychologist on their own in order to prepare before your session, and to write notes after your session.

If the session goes over time then we reserve the right to charge for an additional hour.

Intoxication or aggressive behaviour:

If the psychologist believes that you are intoxicated with drugs or alcohol or aggressive to the point where they decide to cancel your appointment, then you agree to still pay for the appointment.

Sessions are private and are not able to be recorded without prior consent.

Booking an appointment indicates your agreement to these terms and conditions.