Terms and Conditions

We are a small team, so please be advised that our reception is only operational on part-time hours, and that 48 hours notice is required to give us time to change a session.

Sessions:

Sessions are 55 minutes with you present in session, as well as 5 minutes for the psychologist on their own, in order to prepare before your session, and to write notes after your session.

Our sessions are very popular and we often have a waiting list for appointments. Payment for the session is required at least 48 hours before your appointment time in order to confirm your appointment. We reserve the right to offer your appointment time to our waiting list if payment is not received 48 hours before the appointment time.

Payments BSB: 016495 , Account: 335912626 , Reference: “appointment date”

If the session goes over time, then we reserve the right to charge for an additional hour. We will let you know during the appointment if staying longer will be charged as another hour.

If the psychologist believes that you are intoxicated with drugs or alcohol, or aggressive to the point where they decide to cancel your appointment, then you agree to still pay for the appointment.

If you break any item, or cause any damage to the premises, then you agree to pay for the damages to be fully repaired. If any injury occurs as a result of your actions, you agree to pay the injured person’s full medical costs until they make a full recovery.

Sessions are private and are not able to be recorded without prior consent.

Cancellation fees:

Within 48 hours - full fee

More than 48 hours - a full refund

Weekend Appointments & After Hours Appointments - no refund

For Sessions that are more than 30 days overdue for payment, a surcharge applies to the total outstanding cost.

Client needs will be priorotised each day and so, occassionally, there may be a delayed start time for your session. We try to keep this to a minimum but some delays are unavoidable.

As our service is available in Australia, the UK, and other countries, you may receive emails outside of standard business hours. We will not send text messages before 8am, or after 7pm, in your country time zone.

Booking an appointment indicates your agreement to these terms and conditions.